FAQs

How long will it take for my order to arrive?

We ship orders every Monday and you should generally allow two weeks for your order to arrive depending on the product / size. If you have ordered a variety of products, they may be shipped separately and arrive at different times.

If you have any questions about your order, don't hesitate to contact us at hello@henrylane.com.au

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Paper stock used for the prints?

All printing is done on a 300GSM uncoated stock with a subtle, beautiful texture.

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Will the colours match what I see on screen?

Please allow for some variations from monitor to print. Every monitor displays colour differently. We believe the prints look best in real life, on your wall.

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How will my print arrive?

Flat, yes flat. We do not roll our beautiful prints. We post them flat in a rigid mailer, with a protection sheet. To date we have had no damages sending these to our customers. 

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How will my framed print arrive?

We are as in love with the prints as you are, so the framed prints are shipped in a custom made heavy duty cardboard box. To date we have had no damages sending these to our customers.

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What can I do if the artwork arrives damaged?

While a very rare occurrence, don't hesitate to contact us within 7 days of receipt of order should you have any problems.

To assist us please provide a photo of the damage and your invoice number.

Please refer to our Refund Policy on the Checkout page for further information.

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What are the tea towels made of?

Tea towels are printed on a bright white 100% cotton absorbent fabric. Yes you can actually dry your hands and dishes with them.

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Will the tea towels fade?

If you follow the care instructions on the label this should reduce fading, but, as with any well loved item, they will wear over time.

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Returns and refunds

Returns and refunds aren’t offered for change of mind.

Please refer to our Refund Policy on the Checkout page for further information.

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Can you do custom prints?

Sorry, we are not currently able to offer custom prints. I am also in the studio designing for a number of clients. If you have a graphic design enquiry, please feel free to email me at bec@neatcreative.com.au

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Stockists

Yes! We would love to see Henry Lane prints adorn many a wall, brighten many a room. If you are interested in stocking Henry Lane please email hello@henrylane.com.au

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Pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST. Henry Lane reserves the right to change pricing at our discretion and without notice.

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Shipping costs

Shipping is free within Australia at this time.

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Customer care

Our studio hours are Monday to Friday, 10am-4pm AWST - hello@henrylane.com.au